Company Description:
D2L Corporation is a global leader in educational technology, providing learning platforms and support solutions for institutions, businesses, and organizations.
Job Details:
- Location: Kitchener, ON, N2G 4X8
- Workplace: Hybrid (in person and remote)
- Salary: $65,000–$85,500 annually (to be negotiated) / 40 hours per week
- Hours: Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours
- Employment Type: Permanent, Full-time
- Schedule: As soon as possible
- Start Date: Immediate
- Vacancies: 1
- Benefits: Health benefits, Financial benefits, Other benefits
Qualifications Required:
- Education: No degree, certificate, or diploma
- Experience: 3 years to less than 5 years
- Computer and Technology Knowledge: SQL
Job Responsibilities:
- Respond to users experiencing computer difficulties
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Supervise technical support workers (5–10 people)
- Provide business systems, network, and Internet support to users
- Deliver customer service and manage incidents
Working Conditions:
- Fast-paced environment
- Work under pressure
Personal Suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral and written communication
- Initiative and judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Eligibility:
- Canadian citizens
- Permanent residents of Canada
- Temporary residents with a valid work permit
- Not open to applicants without authorization to work in Canada
How to Apply:
- Email: careers@d2l.com
- Online: D2L Careers – Team Lead Admin Support
- Application Deadline: January 5, 2026
- Required: Answers to screening questions (authorization to work in Canada, availability, experience, equipment for remote work, proximity to job location)