Company Description:
Fidelity IT Solutions Inc. is an IT services company based in Toronto, Ontario, providing technical support and solutions for computer systems and networks.
Job Details:
- Location: Toronto, ON, M6J 2J7
- Workplace: On site
- Salary: $36.00 hourly / 40 hours per week
- Hours: 40 hours per week
- Employment Type: Permanent, Full-time
- Schedule: Day
- Start Date: As soon as possible
- Vacancies: 1
- Benefits: Not specified
Qualifications Required:
- Education: College/CEGEP or equivalent experience
- Experience: 1 year to less than 2 years
Job Responsibilities:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computers
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or software
- Provide customer service and manage incidents
Working Conditions:
- Work must be completed at the physical location (no remote option)
- Fast-paced environment with incident management responsibilities
Personal Suitability:
- Strong problem-solving skills
- Ability to supervise and train others
- Customer service orientation
- Reliability and adaptability
Eligibility:
- Canadian citizens
- Permanent residents of Canada
- Temporary residents of Canada with a valid work permit
- Not open to applicants without authorization to work in Canada
How to Apply:
- By email: nicole.mcdermott@fidelityit.com
- Application Deadline: April 3, 2026
- Must include a cover letter