Company Description: A hospitality establishment offering accommodation, conference facilities, and resort-style services in Thunder Bay, Ontario.
Job Details:
- Location: Thunder Bay, ON, P7J 1B8
- Workplace: On site
- Salary: $17.50 to $18.50 hourly (negotiable) / 24 to 48 hours bi-weekly
- Hours: Part-time
- Employment Type: Permanent
- Schedule: Morning, Day, Evening, Night, Weekend, On call
- Start Date: As soon as possible
- Vacancies: 2
- Benefits: Free parking, other miscellaneous benefits
Qualifications Required:
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
Job Responsibilities:
- Register guests and assign rooms
- Handle complaints and claims
- Manage group arrivals/departures
- Make, cancel, and change reservations
- Offer information on facilities and local points of interest
- Exchange foreign currency
- Process check-outs and payments
- Balance cash sheets and complete reports
- Maintain room assignment and reservation inventory
- Follow emergency/safety procedures
- Perform clerical tasks (faxing, filing, photocopying)
- Answer phones and relay messages
- Assist guests with special needs
- Provide wake-up calls
- Light housekeeping duties
- Deliver customer service with minimal supervision
Working Conditions:
- Urban hotel/resort environment
- Requires own transportation and valid driver’s license
- Fast-paced and high-pressure setting
- Prolonged standing
- Attention to detail required
- No public transportation available
- Criminal record check and bondable status necessary
- Familiarity with multi-line switchboards, CRS, spreadsheets, and internet systems
Personal Suitability:
- Client-focused
- Dependable and reliable
- Efficient interpersonal and communication skills
- Flexible with strong judgment
- Organized and team-oriented
Eligibility:
- Canadian citizens
- Permanent residents
- Temporary residents with valid work permits
- Applicants not authorized to work in Canada will not be considered
How to Apply:
- Method: By email – employment@bwplusnorwester.com
- Application Deadline: August 14, 2025
- Instructions:
- Include reference number: FDeskNight07-23-25
- Submit references and proof of education
- Respond to screening questions on availability, legal status, experience, and field of study