We are seeking an experienced Chef Concierge to join our team at The Yorkville Royal Sonesta Hotel. This role involves providing exceptional guest service and ensuring a “Wow” experience for all our visitors. The Chef Concierge will manage all concierge services, handle guest requests, and maintain the highest standards of guest satisfaction.
Key Responsibilities
- Concierge Services:
- Manage and coordinate all concierge operations, including reservations for dining, tours, and activities.
- Build relationships with local businesses and service providers to offer high-quality options for guests.
- Stay updated on local events and attractions to make informed recommendations.
- Guest Relations:
- Supervise the daily operations of the Guest Relations Desk.
- Provide personalized guest service, including handling special requests, arranging transportation, and offering local recommendations.
- Address guest complaints professionally and promptly.
- Ensure VIP guests enjoy a tailored check-in/check-out experience.
- Team Management:
- Lead, train, and supervise concierge staff, ensuring adherence to service standards.
- Plan and distribute daily tasks to ensure smooth operations.
- Set departmental goals and strategies, ensuring compliance with hotel policies.
- Administrative Duties:
- Maintain accurate records of guest preferences and feedback.
- Prepare reports on concierge operations and guest satisfaction.
- Manage inventory and supplies for the department.
- Communication:
- Act as a liaison between guests and hotel management to communicate special needs or requests.
- Collaborate with other departments for a seamless guest experience.
- Problem-Solving:
- Handle unexpected situations and resolve issues efficiently.
- Maintain professionalism in high-pressure situations.
Qualifications
- Proven track record of delivering exceptional guest and client experiences.
- Les Clefs d’Or Certification is preferred.
- Strong communication skills, both verbal and written.
- Excellent organizational skills with attention to detail.
- Extensive knowledge of the hotel and hospitality industry.
- Ability to stand, move, and lift items up to 50 pounds.
- May require working nights, weekends, or holidays.
Compensation and Benefits
- Salary: $60,000 – $68,000 annually (based on experience and qualifications).
- Bonus pay and gratuities.
- Additional benefits include:
- Company events
- Dental care
- Disability insurance
- Free or discounted food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Work Schedule
- 8-hour shifts, including evenings and mornings.
- Weekend shifts as needed.
Location
220 Bloor Street West, Toronto, ON M5S 1T8
Candidates must be able to commute or relocate reliably before starting work.
Education
- AEC / DEP or Skilled Trade Certificate (preferred).
About Us
At Sonesta, we are committed to exceeding expectations and delivering exceptional guest experiences. We embrace a culture of caring, persistence, and creativity, guided by the principles of doing the right thing and going beyond.
Sonesta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.